A tool such as Guest Express is only valuable if it is used correctly. That is why we ensure every hotel customer is empowered to maximize the impact of the software. The following services are included with your license fee for Guest Express.
After your hotel fills out a brief survey, our expert installation specialists get busy setting up and configuring your very own, custom app to your specific requirements.
Your app will only be successful if your guests know about it. We provide your marketing team with a blueprint of a best-practice rollout strategy, which includes templates for banner ads and email creative.
Our goal is to make Guest Express easy for your hotel to manage. Included in the setup is integration with your PMS, online booking engine, CRS, and website CMS when at all possible.
24 / 7 Support
We are here for you when you need us. Our team of support specialists can assist you with any issues or questions related to your Guest Express custom app.
Your staff will be provided with in-depth training on how to manage and control the software, including a hands-on walkthrough of the content management system and the messaging platform.
Our success managers will monitor the usage of your app and will make proactive recommendations for promotions and push message campaigns to help you generate more revenue.
Fully Managed App
If you don’t have the time or the resources to manage the app, to send push notifications, or to run campaigns yourself, don’t worry. Your friends at Guest Express can manage the app for you.
The team behind Guest Express has also created a suite of world-class software for hotels, including Guest Desk online booking engine, Fuel Mail email marketing platform, and the Fuel Gauge marketing dashboard.
Our parent company, Fuel Travel, is a full-service marketing agency for hotels, offering everything you need to drive more direct bookings. Website design, SEO, PPC, social media, and email marketing – all under one roof.