About Us

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Services

Our Services

A tool such as Guest Express is only valuable if it is used correctly. That is why we ensure every hotel customer is empowered to maximize the impact of the software. The following services are included with your license fee for Guest Express.

Installation

After your hotel fills out a brief survey, our expert installation specialists get busy setting up and configuring your very own, custom app to your specific requirements.

Deployment

Your app will only be successful if your guests know about it.  We provide your marketing team with a blueprint of a best-practice rollout strategy, which includes templates for banner ads and email creative.

Integration

Our goal is to make Guest Express easy for your hotel to manage. Included in the setup is integration with your PMS, online booking engine, CRS, and website CMS when at all possible.

24 / 7 Support

We are here for you when you need us. Our team of support specialists can assist you with any issues or questions related to your Guest Express custom app.

Training

Your staff will be provided with in-depth training on how to manage and control the software, including a hands-on walkthrough of the content management system and the messaging platform.

Recommendations

Our success managers will monitor the usage of your app and will make proactive recommendations for promotions and push message campaigns to help you generate more revenue.

Premium Services

Fully Managed App

If you don’t have the time or the resources to manage the app, to send push notifications, or to run campaigns yourself, don’t worry. Your friends at Guest Express can manage the app for you.

Software Solutions

The team behind Guest Express has also created a suite of world-class software for hotels, including Guest Desk online booking engine, Fuel Mail email marketing platform, and the Fuel Gauge marketing dashboard. 

Marketing Services

Our parent company, Fuel Travel, is a full-service marketing agency for hotels, offering everything you need to drive more direct bookings. Website design, SEO, PPC, social media, and email marketing – all under one roof.

Why Choose Us

Fuel proudly brings more than 20 years of hotel and software experience to the table. Our team of experts is dedicated to providing a quality product and experience to each of our hotel clients.

Innovative

We believe in innovation in both our processes and our products. We are constantly testing and implementing new ideas and features to enhance our mobile app product.

Honest

We believe in integrity and transparency in everything we do. From simple, straightforward pricing to honest and ethical account support, you can rest assured that we put your interests first.

Experienced

Our in-house team of experts includes business development professionals, software and programming gurus, and marketing geniuses that offer more than 20 years of experience.

Friendly

Service with a smile is hard to come by these days, but that is exactly what you can expect with the entire Guest Express team. From initial interactions to on-going support, we’re here for you.

Creative

We thrive under pressure and “outside of the box” is our middle name. Whether you run into a tech issue or you need marketing advice, our team can provide creative solutions to your problems.

Supportive

The Guest Express team prides itself on providing an exceptional customer service experience. Our dedicated app support specialists are available 24/7 to address any of your questions or concerns.

Request a Demo

Don’t wait … get your hands on the Guest Express App Today!

Request a Demo